Shipping policy

Shipping Policy

Last updated: August 24, 2026

This Shipping Policy explains how SAHOVIA processes, ships, tracks, and delivers orders.

  1. Shipping Area

SAHOVIA currently accepts orders for delivery to eligible addresses within the United States only.

Available destinations are determined at checkout.

We may refuse or cancel an order when the delivery address is outside the supported area, inaccessible to the available carrier, or subject to a shipping restriction.

If we cancel an order after collecting payment, the applicable amount will be refunded.

  1. Order Processing

Orders require up to 7 days of processing before shipment.

Processing may include:

  • Order and payment verification;
  • Product preparation and configuration;
  • Quality-control checks;
  • Protective packaging;
  • Shipping documentation; and
  • Carrier or fulfillment coordination.

Processing begins after the order and payment have been successfully confirmed.

Processing time does not include transit time after dispatch.

  1. Estimated Transit Time

After dispatch, estimated delivery time is 7–15 days.

The estimated overall timeframe is therefore up to 7 days of processing plus approximately 7–15 days in transit.

These timeframes are estimates, not guaranteed delivery dates, unless we expressly confirm a guaranteed date in writing.

Delivery may be affected by carrier operations, customs procedures, severe weather, public holidays, high shipping volumes, transportation disruptions, remote delivery locations, or other circumstances outside our reasonable control.

If a material delay occurs or we cannot ship within a timeframe specifically promised at purchase, we will provide notice and any options required by applicable law.

  1. Shipping Charges

Products advertised as including “Free U.S. Shipping” are shipped without a standard shipping charge to eligible U.S. addresses, subject to the conditions shown on the product page and at checkout.

Any applicable shipping charge will be displayed before the order is submitted.

Additional costs caused by an incorrect or incomplete address, a refused delivery, a missed delivery requiring reshipment, or a customer-requested delivery change may be charged where permitted by law.

  1. Tracking

Once an order has shipped and tracking information is available, we will send a shipping confirmation to the email address provided at checkout.

Tracking updates can take time to appear after the carrier first receives or scans the shipment.

Customers may use the carrier link in the shipping confirmation or the tracking page available on sahovia.com.

For orders shipped in multiple packages, you may receive more than one tracking number.

  1. Shipping Address

Customers are responsible for providing complete and accurate delivery information, including:

  • Recipient or business name;
  • Street address;
  • Apartment, suite, unit, or business number where applicable;
  • City;
  • State;
  • ZIP code;
  • Email address; and
  • Telephone number where requested.

Review this information carefully before submitting an order.

If you notice an error, contact contact@sahovia.com immediately.

Once an order enters fulfillment or shipment, an address change may no longer be possible.

SAHOVIA is not responsible for a failed or delayed delivery caused by inaccurate information supplied by the customer, except to the extent required by law.

  1. High-Value Deliveries

Because SAHOVIA products are high-value equipment, the carrier may require a signature, appointment, delivery verification, or an adult recipient.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive the shipment.

Do not authorize unattended delivery unless you accept the associated risk and the carrier permits it.

If delivery fails because no authorized recipient is available or the customer refuses the shipment without a valid reason, additional storage, redelivery, return, or reshipping costs may apply where permitted by law.

  1. Delivery Inspection and Damage

Inspect the package and machine promptly upon delivery.

If possible, note visible external damage with the carrier before accepting the shipment.

If the package or product arrives damaged, incomplete, defective, or incorrect, contact contact@sahovia.com as soon as possible and provide:

  • Your order number;
  • Photographs of all sides of the external packaging;
  • Photographs of the product and damage;
  • A clear description of the issue; and
  • Video evidence where useful.

Keep the product, accessories, and all original packaging until the claim has been reviewed.

We will work with you and the applicable carrier or fulfillment partner to determine an appropriate solution.

  1. Delayed or Lost Shipments

A temporary lack of tracking updates does not necessarily mean a package is lost.

If tracking has not updated for an unusual period or indicates a delivery problem, contact us with your order number.

We will investigate with the carrier before determining whether replacement, reshipment, refund, or another remedy is appropriate.

Carrier investigations may require additional time and customer cooperation.

  1. Marked Delivered but Not Received

If tracking shows “delivered” but you cannot locate the shipment:

  1. Check the delivery location, reception desk, mailroom, household members, and nearby secure areas;
  2. Confirm that the shipping address on your order is correct;
  3. Contact the carrier promptly; and
  4. Contact contact@sahovia.com with your order number and the outcome.

We will assist with a reasonable carrier investigation.

A replacement or refund is not automatic until the delivery circumstances have been reviewed.

  1. Separate Shipments

Accessories, spare parts, or other items in the same order may occasionally ship separately.

Separate tracking numbers and different delivery dates do not necessarily indicate that part of the order is missing.

  1. Order Changes and Cancellations

If you need to change or cancel an order, contact contact@sahovia.com as quickly as possible.

Changes and cancellations are not guaranteed once an order has entered verification, preparation, fulfillment, or shipment.

Orders already shipped are handled under our Refund & Return Policy.

  1. Contact

For questions about processing, shipping, tracking, or delivery, contact:

Shop RK – SAHOVIA
Email: contact@sahovia.com
Phone: +33 7 77 23 94 97
Registered address: 17 Chemin des Vignes, 66000 Perpignan, France

Please include your order number whenever possible.