Support that continues after delivery.
Whether you need help understanding your machine, troubleshooting an issue, identifying a replacement part or submitting a warranty request, SAHOVIA is here to help you find the right next step.
Start with the problem. We'll help identify the next step.
Many technical issues can first be assessed remotely using your machine details, photos, video and a clear description of what happened.
One place for your machine questions.
Select the issue that best matches your situation when contacting us so we can review your request with the right information.
Setup & Operation
Questions about initial setup, machine operation, drink settings and supported configurations.
Troubleshooting
Help identifying unexpected behavior, error messages or performance issues.
Milk & Beverage System
Assistance with supported milk functions, beverage preparation and related operating questions.
Cleaning & Maintenance
Guidance on routine cleaning and maintenance based on the instructions applicable to your machine.
Replacement Parts
Help identifying eligible or compatible replacement components for supported machines.
Warranty Requests
Assistance reviewing qualifying manufacturing defects under the applicable limited warranty.
A clearer route from problem to solution.
High-value equipment should not be shipped back unnecessarily. We first gather the information needed to understand what is happening.
Send your order number, machine model and a clear description of the issue.
We may request photos, video, error information or additional details to help diagnose the issue.
The available information is reviewed to determine an appropriate troubleshooting or service path.
Depending on the situation, this may involve guidance, a part, warranty assistance or another appropriate solution.
A few details can make troubleshooting much faster.
This allows us to identify the purchase and applicable machine.
Include the model name and serial number if available.
Tell us what you expected to happen, what actually happened and when the issue began.
Visual evidence can help with error messages, leaks, unusual behavior or shipping damage.
Tell us what you need help with.
Complete the form with as much useful information as possible. For photos or video, you can also email us directly after submitting your request.
Technical Support Request
Fields marked as required help us identify and review your request.
{% form 'contact' %} {% if form.posted_successfully? %}Thank you for contacting SAHOVIA Support.
Need to send photos or video? Email them to contact@sahovia.com with your order number.
{% endform %}Is your machine still under warranty?
Eligible SAHOVIA systems include a 1-year limited commercial warranty where stated on the applicable product page.
View Warranty Coverage →Looking for a specific component?
Contact us with your machine model, order number and the part you believe you need. We will help identify the appropriate supported component where available.
Request Parts Assistance →Do not open, modify or attempt electrical repairs on the machine unless instructed by an appropriately qualified professional. Electrical or plumbing work should be performed by qualified personnel where required. Do not return a machine without first contacting SAHOVIA and receiving return instructions.