Refund policy
Refund & Return Policy
Last updated: August 24, 2026
At SAHOVIA, we want you to feel confident when purchasing professional coffee equipment. This policy explains how returns, refunds, cancellations, damaged shipments, and warranty-related requests are handled.
30-Day Return Period
You may request a voluntary return within 30 days after the date your order is delivered.
To qualify for a voluntary return, the product must be:
- Unused and in its original condition;
- Complete with all accessories, manuals, components, and promotional items supplied with it;
- Returned in its original packaging; and
- Free from damage, stains, excessive wear, installation marks, or signs of commercial use.
You must also provide your order number or other proof of purchase.
Opening the shipping carton solely to inspect the product does not automatically make it ineligible for return. However, a machine that has been installed, connected, used, or materially altered may no longer qualify for a voluntary return.
This restriction does not affect claims involving a defect, shipping damage, an incorrect product, or any right that cannot legally be waived.
How to Request a Return
Before sending any product back, email contact@sahovia.com with:
- Your full name;
- Your order number;
- The product you wish to return;
- The reason for the return; and
- Photographs or video where relevant.
If the return is authorized, we will provide written return instructions and the applicable return address.
Do not send a product to our registered business address unless we expressly instruct you to do so. Products returned without prior authorization, to the wrong address, or without sufficient identification may be delayed or refused where permitted by law.
Damaged, Defective, Incomplete, or Incorrect Products
Please inspect your shipment promptly after delivery.
If the product or packaging is damaged, the product is defective or incomplete, or you received the wrong item, contact us as soon as possible at contact@sahovia.com.
Please include your order number, a clear description of the issue, photographs of the product and packaging, and video evidence where useful. Keep all original packaging while the request is being reviewed.
If the issue is confirmed, SAHOVIA will provide an appropriate solution based on the circumstances and applicable law. This may include technical assistance, replacement parts, repair assistance, a replacement product, or a refund.
SAHOVIA will cover applicable return or replacement shipping costs when the return results from a confirmed product defect, shipping damage, an incorrect product, or an error attributable to SAHOVIA.
Voluntary Return Shipping Costs
If you return a product because you changed your mind, ordered the wrong product, or for another reason unrelated to a confirmed defect or SAHOVIA error, you are responsible for the return shipping costs.
Because SAHOVIA products are high-value machines, we strongly recommend using a trackable and insured shipping service and retaining the shipping receipt.
SAHOVIA is not responsible for loss or damage occurring during a customer-arranged return shipment.
Original shipping charges, if any, are non-refundable for a voluntary return, except where required by law.
Inspection and Refunds
Once an authorized return is received, we will inspect it and notify you whether the refund is approved.
If approved, the refund will be issued to the original payment method within 10 business days. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
If more than 15 business days have passed since we confirmed that your refund was approved, contact us at contact@sahovia.com.
Where permitted by law, a voluntary return that is incomplete, damaged, materially altered, or shows signs of use may be rejected or may receive a reduced refund reflecting the loss in value. We will explain any such decision after inspection.
Exchanges
We do not process direct product exchanges.
The fastest way to obtain a different product is to request a return of the original product and, once the return is approved, place a separate order for the replacement product.
Non-Returnable Items
The following items are not eligible for a voluntary return where permitted by law:
- Products damaged through misuse, improper installation, improper cleaning or maintenance, incompatible electrical or water supply, accident, or unauthorized modification;
- Products missing essential components, accessories, manuals, or original packaging;
- Products showing significant signs of use or commercial operation;
- Gift cards; and
- Products expressly identified as “Final Sale” before purchase.
A promotional discount or discount code does not, by itself, make a product final sale or remove otherwise applicable return rights.
Order Cancellations
If you need to cancel an order, contact contact@sahovia.com as soon as possible.
Cancellation is not guaranteed once an order has entered verification, preparation, fulfillment, or shipment.
If an order has already shipped, it will generally need to follow the return process described in this policy.
If we approve a cancellation before shipment, the applicable amount will be refunded to the original payment method.
Warranty Requests
Eligible SAHOVIA machines are covered by the warranty stated on the applicable product page.
Warranty coverage is separate from this voluntary return policy and may cover qualifying manufacturing defects, technical assistance, replacement parts, repair assistance, or replacement, depending on the issue and the stated warranty terms.
Mandatory Rights
Nothing in this policy limits any consumer right or remedy that cannot legally be excluded or waived under applicable law.
Contact
Shop RK – SAHOVIA
Rakii Jawed, Entrepreneur Individuel (EI)
Email: contact@sahovia.com
Phone: +33 7 77 23 94 97
Registered address: 17 Chemin des Vignes, 66000 Perpignan, France