Privacy policy

Last updated: August 24, 2026

This Privacy Policy explains how SAHOVIA collects, uses, discloses, and protects personal information when you visit sahovia.com, create an account, make a purchase, contact us, subscribe to marketing communications, or otherwise use our website, products, and related services (collectively, the “Services”).

SAHOVIA is powered by Shopify, which provides the e-commerce platform used to deliver the Services.

Data Controller

For applicable data-protection laws, the controller of personal information described in this policy is:

Rakii Jawed, Entrepreneur Individuel (EI), operating under the trade name Shop RK and commercial brand SAHOVIA
SIREN: 934 188 517
SIRET: 934 188 517 00015
17 Chemin des Vignes, 66000 Perpignan, France
Email: contact@sahovia.com
Phone: +33 7 77 23 94 97

Personal Information We Collect

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

Identity and contact information, such as your name, billing address, shipping address, email address, and telephone number;
Order and transaction information, such as products viewed, cart activity, purchases, order status, returns, cancellations, refunds, and transaction history;
Account information, such as login details, preferences, and account settings;
Payment-related information. Payments are processed by Shopify and/or other payment providers. SAHOVIA generally does not receive or store your complete payment-card number;
Communications, such as information contained in customer-service inquiries, warranty requests, reviews, emails, forms, photographs, or videos you send to us;
Device and technical information, such as IP address, browser type, device type, operating system, network information, cookie identifiers, and similar identifiers;
Usage information, such as pages viewed, links selected, searches, interactions with the website, referral source, and the date and time of activity;
Marketing preferences, such as whether you subscribed to or opted out of promotional communications; and
Information derived from the above where reasonably necessary to prevent fraud, improve the Services, understand customer activity, or personalize content, subject to applicable law.

Sources of Personal Information

We may collect personal information:

Directly from you, including when you place an order, create an account, contact us, request support, submit a form, or subscribe to marketing;
Automatically through the Services, including through cookies, pixels, local storage, server logs, and similar technologies;
From Shopify and service providers that help us operate the store, process payments, detect fraud, fulfill orders, provide customer support, host data, or measure website performance; and
From carriers, fulfillment partners, advertising partners, or other third parties where permitted by law.

How We Use Personal Information

We may use personal information to:

Operate and provide the Services;
Process payments, verify orders, prepare shipments, deliver products, and provide tracking information;
Manage accounts, returns, refunds, cancellations, warranty claims, technical support, and customer-service requests;
Communicate about orders, accounts, policies, security, or requested support;
Detect, investigate, and prevent fraud, abuse, security incidents, illegal activity, and chargeback misuse;
Maintain, troubleshoot, analyze, personalize, and improve the website and customer experience;
Send marketing or promotional communications where permitted by law and consistent with your choices;
Measure the effectiveness of marketing and advertising where permitted by law;
Comply with tax, accounting, regulatory, legal, and recordkeeping obligations;
Establish, exercise, or defend legal claims and enforce our terms and policies; and
Protect SAHOVIA, our customers, Shopify, service providers, and the public.

Legal Bases for Processing

Where the General Data Protection Regulation or similar laws apply, we process personal information on one or more of the following legal bases:

Contract: processing is necessary to take steps at your request, process your order, deliver products, provide support, or perform our agreement with you;
Legal obligation: processing is necessary to comply with tax, accounting, consumer-protection, fraud-prevention, or other legal obligations;
Legitimate interests: processing is necessary for our legitimate interests in operating and securing the store, preventing fraud, improving the Services, communicating with customers, and protecting or enforcing legal rights, provided those interests are not overridden by your rights;
Consent: where required, we rely on your consent for non-essential cookies, certain analytics, targeted advertising, or marketing communications. You may withdraw consent at any time without affecting processing that occurred before withdrawal; and
Other legal bases available under applicable law.

Information marked as required during checkout or on a form is generally necessary to process the relevant order or request. If you do not provide it, we may be unable to complete the transaction or respond to the request.

How We Disclose Personal Information

We may disclose personal information only as reasonably necessary for legitimate business and legal purposes, including to:

Shopify, which hosts the store and processes information to provide and improve the Shopify platform;
Payment processors, fraud-prevention providers, financial institutions, and transaction partners;
Shipping carriers, logistics providers, suppliers, warehouses, and fulfillment partners involved in preparing or delivering an order;
Technology, cloud-hosting, data-storage, analytics, customer-support, email, and security providers;
Advertising and marketing providers where those services are enabled and permitted by law;
Accountants, insurers, lawyers, auditors, and other professional advisers;
Courts, regulators, government authorities, or law-enforcement agencies when disclosure is required or permitted by law; and
A buyer, successor, or relevant adviser in connection with a merger, reorganization, financing, sale of assets, insolvency, or other business transaction.

We may also disclose information when you direct us to do so or consent to the disclosure.

Shopify and Enhanced Services

Because the Services are hosted by Shopify, information submitted through the store is transmitted to and processed by Shopify and its service providers.

Shopify may process personal information in countries other than your country of residence to provide, secure, and improve its services.

Depending on the store settings and Shopify features in use, Shopify may combine information about your interactions with this store, other merchants, and Shopify to provide enhanced services, analytics, fraud prevention, or personalized advertising.

Where required, these activities are subject to consent or opt-out rights.

You can learn more through the Shopify Consumer Privacy Policy at:

https://www.shopify.com/legal/privacy/consumers

You can also use the Shopify Privacy Portal at:

https://privacy.shopify.com/

Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to operate the website, remember preferences, keep the store secure, understand performance, and, where permitted, support analytics or advertising.

Where required by law, non-essential cookies are used only after you provide consent through the cookie banner.

You may adjust available preferences through the cookie banner or your browser settings. Blocking certain cookies may affect website functionality.

Marketing Communications

If you subscribe to promotional emails, we may send information about products, launches, offers, or related news.

You can unsubscribe at any time by selecting the unsubscribe link in an email or contacting contact@sahovia.com.

Opting out of marketing does not prevent us from sending non-promotional communications about an order, account, security issue, policy update, or customer-service request.

Sale, Sharing, and Targeted Advertising

SAHOVIA does not sell personal information for money.

However, certain uses of advertising, analytics, cookies, or Shopify enhanced services may be considered a “sale,” “sharing,” or processing for targeted advertising under some U.S. state privacy laws, even when no money is exchanged.

Where applicable, you may exercise an opt-out through any “Your Privacy Choices” or data-sharing opt-out link displayed on the website, through available cookie controls, through the Shopify Privacy Portal, or by contacting contact@sahovia.com.

Where legally required and technically supported, we also recognize Global Privacy Control signals.

International Transfers

Your personal information may be transferred to, stored in, or processed in countries outside your place of residence, including Canada, the United States, and other locations where Shopify or our service providers operate.

Where required, transfers from the European Economic Area, United Kingdom, or Switzerland are made using recognized safeguards, such as adequacy decisions, binding corporate rules, or standard contractual clauses.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to maintain your account, fulfill orders, provide support and warranty service, comply with tax and accounting rules, resolve disputes, prevent fraud, and enforce agreements.

Retention periods vary based on the type of information, our legal obligations, the existence of an ongoing customer relationship or dispute, and whether the information is needed to establish or defend legal claims.

When information is no longer required, we may delete, anonymize, or securely dispose of it.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Do not send sensitive payment information or passwords through unsecured email or contact forms. You are responsible for protecting your account credentials and notifying us if you suspect unauthorized access.

Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

Request access to or a copy of personal information we hold about you;
Request correction of inaccurate information;
Request deletion of personal information;
Request restriction of or object to certain processing;
Receive certain information in a portable format;
Withdraw consent where processing is based on consent;
Opt out of certain targeted advertising, sale, or sharing practices;
Appeal a decision concerning a privacy request where applicable; and
Lodge a complaint with a competent data-protection or consumer-protection authority.

To exercise a right, email contact@sahovia.com and clearly describe your request.

We may need to verify your identity or authority before responding. We will not unlawfully discriminate against you for exercising a privacy right.

If you are in the European Economic Area, you may lodge a complaint with your local supervisory authority.

The supervisory authority for SAHOVIA in France is the Commission Nationale de l’Informatique et des Libertés (CNIL):

https://www.cnil.fr/fr/adresser-une-plainte

Children’s Privacy

The Services are not intended for children, and we do not knowingly collect personal information from children under 16.

If you believe a child has provided personal information to us, contact contact@sahovia.com so we can review and, where appropriate, delete it.

Third-Party Websites

The Services may contain links to third-party websites or services.

Their privacy and security practices are governed by their own policies. We are not responsible for third-party websites that we do not control.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, Shopify features, legal requirements, or operational needs.

The updated version will be posted on the website with a revised “Last updated” date. Where required, we will provide additional notice.

For questions about this policy or to exercise a privacy right, contact:

Shop RK – SAHOVIA
Rakii Jawed, Entrepreneur Individuel (EI)
SIREN: 934 188 517
SIRET: 934 188 517 00015
17 Chemin des Vignes, 66000 Perpignan, France
Email: contact@sahovia.com
Phone: +33 7 77 23 94 97