SAHOVIA currently accepts orders for delivery to eligible addresses within the United States.

Orders require up to 7 days of processing before shipment. After dispatch, estimated shipping time is approximately 7–15 days.

Yes. Tracking information will be provided once your order has been dispatched and tracking becomes available from the carrier.

Eligible SAHOVIA machines may be delivered to both business and residential addresses within supported U.S. delivery areas.

Machines advertised as U.S. versions are configured according to the electrical specifications stated on their individual product page. Always verify the listed voltage and frequency before ordering.

Where a product is advertised as ETL Listed, the certification applies to the specific model/configuration identified on that product page. Always refer to the certification information shown for the machine you are purchasing.

Yes, provided the selected machine is compatible with your electrical, water and installation environment. Our equipment is designed with commercial applications in mind but may also be purchased by individual customers.

Selected SAHOVIA systems include automatic milk functionality for drinks such as cappuccino and latte. Please check the individual product page for the exact beverage and milk-system capabilities.

Selected fully automatic SAHOVIA systems include an integrated coffee grinder. Grinder specifications and available adjustments are listed on each applicable product page.

Water-supply options vary by model. Selected machines may support an internal tank, bottled-water supply or direct external water connection. Refer to the specifications of your selected machine.

This depends on the machine and your setup. If your installation requires electrical or plumbing work, we recommend using an appropriately qualified professional.

Cleaning frequency depends on usage. Regular cleaning of the milk system, brewing components and other food-contact areas is essential. Always follow the operating and maintenance instructions supplied for your specific machine.

Yes. SAHOVIA focuses on coffee systems suitable for environments such as offices, hospitality locations, restaurants, small businesses and other professional settings. Capacity varies by model.

Eligible machines include a 1-year limited commercial warranty where stated on the product page. Please review our Warranty page for coverage and exclusions.

Replacement-part assistance is available for supported machines. Contact our support team with your order number and machine details so we can identify the appropriate component.

Contact contact@sahovia.com with your order number and a description of the problem. We may request photos or video before recommending troubleshooting, replacement parts or another appropriate solution.

Eligible products may be returned within 30 days of delivery, subject to the conditions in our Refund & Return Policy.

For voluntary change-of-mind returns, return shipping is generally the customer's responsibility where permitted by law. If a return results from a confirmed defect, shipping damage, incorrect product or an error attributable to SAHOVIA, the applicable solution will be handled according to our Refund & Return Policy.

No. Please contact SAHOVIA first. Do not return high-value equipment until you have received return authorization and instructions from our support team.